Orders

What payment methods do you accept?

We accept credit cards, PayPal and cryptocurrencies such as Bitcoin via our BTCPay at checkout.

How do I return a product purchased?

To return a product, please send us an email. We will provide a prepaid return label and instructions. Once we receive and inspect the device, you can choose either a replacement or a full refund.

How quickly do you respond to customer messages?

We reply within 24 hours on business days. Messages sent on weekends or holidays will be answered on the next business day.

Can I get an invoice with my company details or for VAT exemption?

Yes, please provide your company name, VAT number, and address. We will issue a revised invoice with the necessary details.

Products

What should I do if my device shows 0 hash rate or a power fault?

Check your pool settings and ensure the correct BTC address is entered. If the issue persists, send us a screenshot of your AxeOS dashboard and try reflashing the firmware.

What is the warranty period for your products?

The warranty period for our products is 2 years for private individuals (consumers) within the EU, 1 year for legal entities (business customers) within the EU, and 90 days for customers in the USA and other countries.

What should I do if my miner is not connecting to WiFi?

Ensure your WiFi is 2.4 GHz (not 5 GHz), check your SSID and password, disable any VPN, and try connecting to a phone hotspot. If issues persist, try reflashing the device using our webflasher tool.

What should I do if my device overheats or the fan runs at high speed?

Check that the fan is clean and heatsink properly positioned. If overheating persists, contact support for further assistance.

How do I set up my Bitaxe or NerdQaxe++ for mining?

Follow our setup guides and videos linked on our website. For solo mining, enter your BTC address in the pool settings. For regular payouts, join a mining pool like pool.braiins.com.

How do I update or reflash the firmware on my device?

Use our webflasher tool. Connect your device via USB-C, select your model and firmware version, and follow the on-screen instructions. Detailed guides are available on our website.

Shipping

What are the return deadlines and conditions?

If you request a return but do not ship the item within 2 weeks, the return request will be closed. Please ensure you use the provided return label and ship the item promptly.

What should I do if my product arrives damaged or with missing parts?

Contact us immediately with photos of the damage or details of missing items. We will arrange for replacement parts, a new unit, or a refund as needed

Can I change my shipping address after placing an order?

Yes, if your order has not yet shipped, please contact us as soon as possible with your new address details.

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