FAQs

We accept credit cards, PayPal and cryptocurrencies such as Bitcoin via our BTCPay at checkout.

To return a product, please send us an email. We will provide a prepaid return label and instructions. Once we receive and inspect the device, you can choose either a replacement or a full refund.

We reply within 24 hours on business days. Messages sent on weekends or holidays will be answered on the next business day.

Yes, please provide your company name, VAT number, and address. We will manually create payment order and invoice with the necessary details.

Check your pool settings and ensure the correct BTC address is entered. If the issue persists, send us a screenshot of your AxeOS dashboard and try reflashing the firmware.

If your device has stopped working (fan not spinning, screen black) please check he blue indication light on PSU (NerdQaxe++ or NerdOctaxe):

• Light is on - replace the fuse
• Blinking - indicates short

Please contact support to request replacement if your device is still within warrant period

The warranty period for our products is 2 years for private individuals (consumers) within the EU, 1 year for legal entities (business customers) within the EU, and 90 days for customers in the USA and other countries.

Ensure your WiFi is 2.4 GHz (not 5 GHz), check your SSID and password, disable any VPN, and try connecting to a phone hotspot. If issues persist, try reflashing the device using our webflasher tool.

Check that the fan is clean and heatsink properly positioned. If overheating persists, contact support for further assistance.

Follow our setup guides and videos linked on our website. For solo mining, enter your BTC address in the pool settings. For regular payouts, join a mining pool like pool.braiins.com.

Use online webflasher:

• Bitaxe series - bitaxeorg.github.io/bitaxe-web-flasher/
• Nerdminer series - shufps.github.io/nerdqaxe-web-flasher/

Connect your device via USB-C, select your model and firmware version, and follow the on-screen instructions.

Disclaimer: Bitcoin home miners are hobby devices so do not expect financial returns on these.

The default mining mode is solo mining (lottery mining). That means you either get 3.125 BTC to the set BTC address or nothing. You check the probabilities for finding a Bitcoin block here.

To mine with regular payouts we suggest making an account with pool.braiins.com as they support Lightning Network for Bitcoin transactions with low fees. You can use their profitability calculator to get an understanding on how much you can mine with these.

If you request a return but do not ship the item within 2 weeks, the return request will be closed. Please ensure you use the provided return label and ship the item promptly.

Contact us immediately with photos of the damage or details of missing items. We will arrange for replacement parts, a new unit, or a refund as needed

Yes, if your order has not yet shipped, please contact us as soon as possible with your new address details.